Care Management Coordinator

Job Summary

Supporting administrative care management activities, the full-time Care Management Coordinator will perform outreach, schedule services, and serve as a point of contact for members and providers in a fully remote role.

Key responsibilities

• Conduct outreach to members via phone to assist with care plan next steps and address scheduling-related questions
• Connect members to health plan and community resources to ensure high-quality customer care
• Document and maintain non-clinical member records in compliance with state and regulatory requirements

Required qualifications

• High School diploma or GED
• 1 - 2 years of related experience, preferably in call center or healthcare customer service
• Knowledge of health plan activities and resources