Care Management Intake Manager
Job Summary
Leading daily operations, the full-time Care Management Intake Manager will oversee scheduling, workload distribution, and workflow adherence while ensuring compliance and quality standards are met in a remote environment.
Key responsibilities
- Manage daily Intake operations, ensuring steady production and adherence to workflow
- Drive coaching and accountability through regular feedback and performance audits
- Monitor quality and compliance by reviewing staff work and maintaining audit readiness
Required qualifications
- Associate degree required
- 1-2 years of supervisory or team lead experience
- 1 year of call center experience preferred
- Background in TPA, health plan, or medical management services
- Knowledge of NCQA and URAC standards
Complete Job Description
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