Care Management Support Coordinator

Job Summary

Supporting administrative care management activities, the full-time Care Management Support Coordinator will perform outreach, answer inbound calls, and schedule services for Medicaid LTSS members aged 21 and older in a remote environment.

Key responsibilities:

• Conduct outreach to members via phone to assist with care plan next steps and connect them to health plan and community resources
• Serve as the front-line support for member and provider inquiries, explaining care plan procedures and maintaining non-clinical member records
• Support member onboarding and administrative duties, including sending welcome letters and educational materials to enhance member/provider relationships

Required qualifications:

• High School diploma or GED
• 1-2 years of related experience in a call center environment
• 2+ years of experience processing healthcare or insurance authorizations
• 2+ years of member or provider outreach experience in an outbound call setting
• Experience supporting adults aged 21+ receiving Long-Term Services and Supports (LTSS) is preferred