Care Management Support Coordinator

Job Summary

Supporting administrative care management activities, the full-time Care Management Support Coordinator will perform outreach, answer inbound calls, and schedule services for Medicaid LTSS members remotely.

Key responsibilities:

• Provides outreach to members via phone to assist with care plan next steps and connect them to health plan and community resources
• Serves as the front-line support for member and provider inquiries, explaining care plan procedures and protocols
• Documents and maintains non-clinical member records in accordance with state and regulatory requirements

Required qualifications:

• High School diploma or GED
• 1 - 2 years of related experience in a remote call center environment
• 2+ years of experience processing healthcare or insurance authorizations
• 2+ years of member or provider outreach in a fully outbound call environment
• Experience supporting adults aged 21+ receiving Long-Term Services and Supports (LTSS) is preferred