Care Management Support Coordinator

Job Summary

Working remotely in a full-time capacity, the Care Management Support Coordinator will manage administrative care management activities, including member outreach, service scheduling, and issue resolution while supporting the care management team and ensuring compliance with regulatory guidelines.

Key responsibilities:

• Conduct outreach to members to assist with care plans, resources, and scheduling inquiries
• Serve as the primary contact for member and provider inquiries, explaining care plan procedures
• Document and maintain non-clinical member records in accordance with state and regulatory standards

Required qualifications:

• High School diploma or GED and 2-4 years of related experience
• 4+ years of experience in processing healthcare or insurance authorizations
• Moderately strong Excel skills, including data extraction and creating pivot tables
• Ability to adapt to changing business needs and present findings to stakeholders
• Experience in connecting members to health plan and community resources