Care Management Support Specialist

Job Summary

To support a growing care management program, the full-time Care Management Support Specialist will manage service requests, maintain case documentation, and compile reports while ensuring audit readiness in a remote environment.

Key responsibilities

• Respond to service requests from internal and external customers accurately and promptly
• Maintain and manage case documentation to ensure audit readiness
• Compile and distribute monthly reports and maintain logs for leadership and customer updates

Required qualifications

• High school diploma or equivalent (GED)
• Prior experience in a medical front office, hospital patient intake, or medical claims processing
• Experience with healthcare administrative data, including claims and billing
• Proficient in Microsoft Office and experience with Airtable and Power BI
• Knowledge of medical terminology, including ICD-10, CPT, and HCPCS coding is a plus