Care Navigator

Job Summary

To support patient needs, the full-time Care Navigator will manage the identification, navigation, and resolution of social determinants of health (SDoH) for an assigned pod panel while working remotely.

Key responsibilities

• Conduct proactive outreach to identify unmet social needs using a CMS-aligned SDoH assessment
• Research and connect patients to community resources and assist with application processes to ensure successful program connections
• Document all interventions and follow up to confirm the resolution of social barriers, maintaining case ownership until closure

Required qualifications

• High school diploma or GED; a Bachelor's degree in public health, human services, or related fields is preferred
• Minimum of 2 years of experience in care coordination, patient navigation, or social services support
• Experience working with Medicaid, Medicare, or value-based care populations is preferred
• Familiarity with community resources and benefit programs is preferred
• Bilingual language skills are preferred