Care Operations Supervisor

Job Summary

Overseeing the daily operations of a care management team, the full-time remote Care Operations Supervisor will manage high-volume contact activities, ensure timely service delivery, and support staff performance and development while collaborating with cross-functional teams.

Key responsibilities

• Supervise the Care Management Support Specialist and Office Assistant teams to ensure accurate and compassionate service
• Coordinate daily service operations, including case resolution and caregiver pay inquiries, while managing escalations
• Oversee documentation and data management processes, ensuring accuracy and compliance with standards

Required qualifications

• 3+ years of customer service, contact center, or administrative operations experience, preferably in healthcare or human services
• Demonstrated experience leading and coaching teams with accountability
• Experience with Salesforce or similar case management/CRM platforms
• Strong attention to detail and experience maintaining data integrity in regulated environments
• Compassionate, patient-centered approach with strong written and verbal communication skills