Care Solutions Associate

Job Summary

Providing essential administrative support, the part-time Care Solutions Associate will manage client inquiries, team communication, and operational tasks remotely, ensuring timely and accurate responses while documenting interactions in Salesforce.

Key responsibilities

• Support internal processes by migrating documents to current templates and maintaining clean documentation across Salesforce and shared systems
• Triage and respond to client emails, draft templates for recurring requests, and log correspondence in Salesforce
• Handle voicemail inquiries and service tickets, creating leads in Salesforce and routing non-inquiries to local teams with context

Required qualifications

• High school diploma or equivalent
• 1+ years in an administrative, customer service, or coordination role
• Experience with Salesforce or another CRM platform preferred
• Proficiency in Google Workspace (Gmail, Docs, Sheets, Drive)
• Familiarity with shared inboxes and ticketing software (Freshservice, Zendesk) is a plus