Care Solutions Associate

Job Summary

Providing essential administrative support to the Care Solutions Team, the part-time Care Solutions Associate will manage client inquiries and operational tasks remotely, ensuring timely responses and accurate documentation in Salesforce.

Key responsibilities

• Support internal processes by migrating documents, maintaining documentation, and proposing workflow improvements
• Triage client communications by responding to emails, logging correspondence, and monitoring appointments
• Handle voicemails and service tickets by transcribing inquiries, creating leads in Salesforce, and updating client records

Required qualifications

• High school diploma or equivalent
• 1+ years in an administrative, customer service, or coordination role
• Experience with Salesforce or another CRM platform preferred
• Proficiency in Google Workspace (Gmail, Docs, Sheets, Drive)
• Familiarity with shared inboxes and ticketing software (Freshservice, Zendesk) is a plus