Care Team Operations Lead

Job Summary

Supervising a team responsible for back-office care coordination and referral management, the full-time Care Team Operations Lead will ensure operational processes are executed effectively while providing technical support and coaching in a remote environment.

Key Responsibilities

• Hires, develops, and supervises team members, providing real-time feedback to meet productivity and quality goals
• Monitors the referral pipeline and assists with complex referrals to ensure timely "loop closure.
• Acts as the liaison for clinical pods, addressing administrative support inquiries and developing clear standard operating procedures

Required Qualifications

• 1-2+ years of supervisory experience, preferably managing non-exempt or hourly employees
• 3-5 years of experience in healthcare administration or referral management
• Proficiency in working with electronic health records (EHRs) and AI-driven task management tools
• Ability to identify and resolve workflow issues using established procedures