Carrier Services Manager

Job Summary

Leading telecommunications carrier relationships, the full-time Carrier Services Manager will manage external vendors, ensure SLA compliance, and drive service reliability while working remotely.

Key responsibilities

• Own and manage relationships with telecommunications carriers and aggregators, serving as the primary escalation owner for service issues
• Track and report on carrier performance metrics, ensuring accountability for service impacts and customer interruptions
• Negotiate carrier contracts and renewals, partnering with Accounting to validate billing and manage disputes

Required qualifications

• 5+ years of experience working with telecommunications carriers or service providers
• Strong understanding of voice, data, and transport services
• Experience managing carrier escalations, SLAs, and vendor performance
• Demonstrated ability to work cross-functionally with technical and business teams
• Strong analytical, documentation, and communication skills