Case Builder Support Specialist
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Job Summary
Supporting a team of remote Case Builders, the full-time hourly Case Builder Support Specialist will ensure productivity and quality of work while managing communications and assisting with case building processes.
Key responsibilities:
- Act as a primary source of knowledge and Subject Matter Expert for Case Builders
- Complete Clarification Responses and assist with case building when necessary
- Monitor team communications and provide insights to the supervisor regarding team performance
Required qualifications:
- High School Diploma or equivalent
- Minimum of 2 years of previous Case Building experience
- 4+ years of related experience or equivalent combination of education and experience
- Proficient in Microsoft Office Suite and Adobe Acrobat/PDF tools
- Reliable access to stable internet and ability to perform work on camera
Complete Job Description
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