Case Management Analyst

Job Summary

Supporting expert-led projects, the fully remote Case Management Analyst will manage case workflows, coordinate resources, and maintain accurate documentation throughout the case lifecycle while ensuring smooth operations from case intake to completion.

Key responsibilities

• Assist experts in managing project workflow, including determining case eligibility, planning case needs, and tracking case progress
• Maintain project records by documenting events and completion status, and provide case status updates to stakeholders
• Analyze outcomes to improve workflow and recommend actions to enhance service quality and client satisfaction

Required qualifications

• 2+ years of experience in case management, project coordination, legal support, or a related professional services environment
• High school diploma or equivalent required; some college coursework or an associate degree preferred
• Proficiency in Microsoft Office and case management/document management systems such as Salesforce or NetSuite
• Strong organizational and time management skills with the ability to manage multiple tasks and deadlines
• Self-motivated with attention to detail and accuracy