Case Management Analyst

Job Summary

Working in a hybrid capacity from Nashville, TN, Raleigh, NC, or remotely from select states, the full-time Case Management Analyst will manage agent-facing case management, fee approvals, and client invoicing while conducting root cause analysis and process improvements to enhance operational efficiency.

Key Responsibilities

• Work directly on cases, serving as an escalation point for unresolved agent issues and preparing accurate lender invoices
• Investigate recurring issues to identify root causes and recommend process improvements while partnering with leadership on prioritization
• Communicate professionally with lender clients regarding contract and pricing matters, ensuring accurate updates to client profiles

Required Qualifications

• Associate's or bachelor's degree preferred; equivalent professional experience considered
• Prior experience in case management, collections, or recovery operations, with a demonstrated career progression in related roles
• Strong analytical skills, including experience with root cause investigation and process improvement
• Familiarity with case management and billing systems, with the ability to collaborate with technical teams on automation
• Proven ability to manage client-facing reporting obligations with accuracy and reliability