Case Management Associate

Job Summary

Working remotely, the full-time Case Management Associate will manage client cases, ensuring efficient processing and resolution while supporting the overall client experience.

Key responsibilities

• Manage a portfolio of client cases, ensuring timely and accurate processing
• Collaborate with internal teams to resolve client inquiries and issues effectively
• Maintain detailed documentation of client interactions and case progress

Required qualifications

• Associate's degree or equivalent experience in a related field
• 2+ years of experience in case management or a similar role
• Proficiency in using case management software and CRM tools
• Strong understanding of insurance products and industry regulations
• Ability to work independently and manage multiple cases simultaneously