Case Management Associate

Job Summary

Owning the full post-recovery lifecycle of cases, the full-time remote Case Management Associate will manage agent-facing activities such as document review, fee approval, and compliance, while ensuring accurate invoicing for lenders.

Key Responsibilities

• Review agent-submitted documentation for completeness and compliance with client and regulatory requirements
• Prepare and issue accurate lender invoices in accordance with client-specific contractual agreements
• Collaborate with Account Management to resolve client-specific inquiries related to post-recovery cases

Required Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred
• 1-2 years of experience in case management, collections, recovery operations, or a related operational role
• Strong attention to detail with the ability to review documentation and financial data for accuracy
• Working knowledge of client-specific SLA/SOW requirements and regulatory standards applicable to vehicle recovery
• Proficiency with case management systems and standard office software (e.g., Microsoft Excel, Outlook)