Case Management Manager

Job Summary

Leading a team of case management professionals, the full-time Manager, Case Management will provide operational direction, support transplant center relationships, and oversee service quality while coaching staff to enhance performance.

Key responsibilities

• Manage day-to-day operations of the Case Management teams, ensuring high-quality support and adherence to service standards
• Monitor team performance, implement solutions for inefficiencies, and provide coaching and development opportunities for staff
• Collaborate with internal and external partners to resolve operational issues and maintain effective communication across teams

Required qualifications

• Bachelor's degree in a health-related field or equivalent experience
• 3-5 years of leadership experience in a healthcare or clinical setting
• Knowledge of case management processes and healthcare industry standards
• Strong skills in training, mentoring, and coaching teams
• Proficiency in Microsoft Office and multiple software applications