Case Manager
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Job Summary
Supporting insured clients with medical coordination, the full-time remote Assistance Case Manager will handle medical care logistics, ensure accurate case management, and deliver exceptional customer service while working in a fast-paced environment.
Key responsibilities
- Assist clients with medical coordination, handling losses, and arranging repatriation
- Document all interactions clearly and conduct frequent case reviews for compliance and quality
- Act as the initial escalation point for Case Administrators and support ongoing case work
Required qualifications
- Fluent spoken and written English
- Customer service experience in any sector
- Strong communication skills with a professional demeanor
- Ability to remain empathetic and composed in challenging situations
- Proficiency in Microsoft Word & Outlook is preferred
Complete Job Description
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