Case Manager I

Job Summary

Managing a high volume of telephonic interactions, the full-time Case Manager I will assist individuals with cystic fibrosis and their caregivers by assessing needs, providing resource referrals, and ensuring effective case management, all while working remotely or in a hybrid schedule based on location.

Key responsibilities

• Engage directly with clients through inbound and outbound calls, documenting interactions accurately
• Identify and assess client needs, conducting research to locate appropriate resources and programs
• Provide case management for straightforward issues and refer complex cases to senior case managers as needed

Required qualifications

• Bachelor's degree preferred
• Minimum of two years of experience in a customer service environment required
• Experience in health and human services preferred
• Familiarity with customer relationship management systems or databases strongly preferred
• Basic understanding of health insurance terminology and financial assistance programs preferred