Case Manager II - Trust and Safety

Job Summary

Overseeing sensitive Trust and Safety concerns, the full-time remote Case Manager II - Trust and Safety will independently assess information, manage high-impact matters, and collaborate with cross-functional teams to mitigate organizational risk and uphold marketplace standards.

Key responsibilities

• Independently assess and take appropriate action on sensitive trust and safety concerns via phone and email
• Manage high-impact matters with potential financial and legal implications, including interpreting complex legal documents
• Collaborate with cross-functional partners to create and execute departmental goals and initiatives

Required qualifications

• Experience in Trust and Safety, Law Enforcement, Compliance, Human Resources, or a related field requiring confidentiality and discretion
• Proven ability to handle sensitive information and remain calm in intense situations
• Exceptional problem-solving and critical thinking skills
• Ability to independently manage a caseload and prioritize effectively
• High school diploma or equivalent