Caseworker I, Kentucky

Job Summary

Providing essential support to military members and their families, the full-time Caseworker I, Kentucky will manage client interactions, assess needs, and deliver emergency assistance through a remote call center environment, working primarily on the third shift from 11:00 PM to 7:30 AM.

Key responsibilities

• Interview callers and coordinate requests for service, ensuring accurate client information is recorded in the case management system
• Compose and deliver emergency communication messages to military locations, while providing follow-up actions for complete client service
• Collaborate with other Red Cross units to deliver timely assistance and support to clients in distress

Required qualifications

• High School Diploma or equivalent required
• Minimum of 3 years of related experience or a combination of education and experience, including one year in a social service agency or service contact center
• Familiarity with medical terminology and the military community
• Strong computer skills, including proficiency in Microsoft Office Suite and experience with CRM or CMS systems
• Ability to work in a fast-paced environment and demonstrate strong communication skills, with a typing speed of 40 wpm or higher