Central IV Patient Service Representative

Job Summary

To support a growing non-profit home infusion provider, the full-time Central IV Patient Service Representative will manage patient refills, engage with clinical staff, and ensure timely deliveries while working primarily onsite with potential for hybrid/remote options after training.

Key responsibilities:

• Contact patients to review supply needs and document changes in the internal medical record system
• Accurately enter delivery tickets and manage patient delivery timelines, communicating any changes as necessary
• Engage with clinical staff regarding patient compliance and document issues per policies and procedures

Required qualifications:

• Previous experience in customer service or contact center roles
• College degree or equivalent experience in the healthcare field
• Knowledge of medical terminology and HIPAA regulations
• Proficiency in Microsoft Office applications
• Dependability in attendance and job performance