Centralized Service Representative

Job Summary

Providing telephone and digital support for patients and provider offices, the full-time Centralized Service Representative will manage appointment scheduling, patient account creation, and customer inquiries while adhering to established protocols, with the potential for remote work.

Key responsibilities

• Accurately create and manage patient accounts in the electronic health record system
• Schedule appointments and procedures across multiple specialties, ensuring compliance with protocols
• Handle a high volume of patient calls, addressing inquiries and resolving issues professionally

Required qualifications

• High school diploma or GED
• Minimum one (1) year of paid customer service work experience
• Experience in a healthcare setting or call center preferred
• Ability to utilize electronic medical records and basic computer applications
• Strong organizational and communication skills