Centralized Service Representative

Job Summary

Providing telephone and digital support for patients and provider offices, the full-time Centralized Service Representative will manage appointment scheduling, patient account creation, and call routing while adhering to established protocols, with the potential for remote work.

Key responsibilities

• Accurately create or locate patient accounts and collect essential demographic and insurance information
• Process and route a high volume of patient calls while scheduling appointments across multiple specialties
• Utilize active listening skills to address urgent patient needs and deescalate concerns effectively

Required qualifications

• High school diploma or GED
• Minimum one year of paid customer service work experience
• Experience in a clerical support role within a healthcare setting or call center is preferred
• Proficiency in computer applications, including electronic medical records and MS Office
• Ability to work independently and prioritize workflow based on established instructions