Centralized Service Representative

Job Summary

Providing comprehensive telephone and digital support, the full-time Centralized Service Representative will manage patient scheduling, account creation, and communication with healthcare providers while adhering to established protocols in a call center environment.

Key responsibilities:

• Accurately create or locate patient accounts and collect essential demographic and insurance information
• Process and route a high volume of patient calls, ensuring effective scheduling across multiple service lines
• Handle urgent and emergent calls with professionalism, while addressing patient concerns and complaints appropriately

Required qualifications:

• High school diploma or GED
• Minimum of one year of paid customer service experience
• Experience in a clerical support role within a healthcare setting or call center is preferred
• Proficiency in electronic medical records systems and MS Office applications
• Ability to work independently and prioritize tasks effectively