Certified Care Coordinator

Job Summary

To support members in navigating their healthcare system, the full-time Certified Care Coordinator will manage care coordination services, handle incoming calls regarding benefits, and monitor member caseloads while working remotely.

Key responsibilities:

• Receive and document incoming calls from members about benefit questions, care coordination, and screening assessments
• Manage an assigned member caseload, facilitating communication within the interdisciplinary care team to address member needs
• Perform outreach calls to confirm services are in place and complete additional assigned duties

Required qualifications:

• Certified Medical Assistant (CMA), Certified Nursing Assistant (CNA), Registered Medical Assistant (RMA), or relevant medical training/experience
• High school diploma or GED
• Experience in a fast-paced environment managing multiple priorities
• Effective verbal and written communication skills
• Familiarity with medical terminology and healthcare environments is preferred