Certified Healthcare Access Associate

Job Summary

To enhance patient access services, the full-time Certified Healthcare Access Associate will be responsible for scheduling appointments, gathering patient and insurance information, and entering data into the health information system while working virtually.

Key responsibilities:

• Schedule services and confirm orders or referrals linked to appointments
• Perform registration functions, including gathering demographic and insurance information during calls
• Provide visit-specific information to patients and triage questions or requests effectively

Required qualifications:

• High School Diploma or GED; an Associate's degree in a related field is preferred
• Certification as a Certified Healthcare Access Associate (CHAA) or equivalent, required within 120 days of hire
• At least one year of experience in healthcare, specifically in Patient Access Services, Practice Operations, or Patient Financial Services
• Proficiency in typing or data entry at a minimum of 40 words per minute
• Working knowledge of patient registration systems and intermediate proficiency in Microsoft Office Suite is preferred