Certified Medical Administrative Assistant

Job Summary

Supporting a multidisciplinary team, the full-time Certified Medical Administrative Assistant will handle a high volume of inbound calls, averaging 75-120 per day, while providing exceptional service to patients in a remote work environment after an initial three-week onsite training period.

Key Responsibilities

• Schedule appointments and manage patient inquiries
• Handle complaints and troubleshoot issues effectively
• Deliver high-quality customer service in a timely manner

Required Qualifications

• High School Diploma or Equivalent required
• Certified Medical Administrative Assistant (CMAA) preferred
• 2-3 years of office experience required
• Proficiency with Microsoft Office Suite and office operations
• Ability to manage non-routine phone calls and solve routine issues