Certified Medical Assistant

Job Summary

To ensure timely and coordinated member care, the full-time hourly Member Care Coordinator will manage clinical workflows, facilitate communication between teams, and oversee medication access processes in a remote environment.

Key Responsibilities

• Execute clinical administrative workflows to resolve barriers and accelerate member access to care
• Prepare clinical documents and triage member needs to enhance provider workflow efficiency
• Manage the medication access workflow, including Prior Authorization submissions and member communication

Required Qualifications

• Completion of a formal medical assisting program; national certification as a Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) preferred
• Familiarity with case management systems, Electronic Health Records (EHR), and PA/e-prescribing platforms
• 2+ years of experience in high-volume customer service, call center, or patient advocacy, preferably in healthcare
• Proven ability to manage complex processes requiring follow-up and persistence
• Exceptional communication skills, capable of handling escalated calls with professionalism