Certified Medical Assistant

Job Summary

Serving as a liaison for current and potential members, the full-time Intake Coordinator - Expert Medical Opinion will educate individuals on service benefits, manage intake processes, and ensure member satisfaction in a remote setting.

Key responsibilities

• Answer high-volume calls and communicate the value of services to members
• Perform telephonic intake and medical triage, assigning cases to appropriate nursing teams
• Activate new member accounts and manage requests with timely follow-up

Required qualifications

• Certified Medical Assistant preferred
• 3+ years of professional experience in a medical office setting
• Proficiency in navigating multiple technology platforms
• High level of professionalism and ability to prioritize tasks
• Team player with capacity to coordinate across departments