Certified Medical Assistant

Job Summary

To support a fast-paced virtual clinic model, the part-time Certified Medical Assistant will communicate with members through chat, email, and phone, assist medical providers, and ensure high-quality patient care while maintaining HIPAA compliance in a remote setting.

Key responsibilities

• Communicating and providing support to members over chat, email, and phone using exceptional customer service
• Relaying member needs to providers and corresponding with pharmacies to resolve prescription issues
• Maintaining strict confidentiality and adhering to HIPAA guidelines while managing member information

Required qualifications

• Active National Medical Assistant Certification required
• One or more years of healthcare experience and knowledge of medical terminology preferred
• Experience in substance use disorder treatment and/or behavioral health care is a plus
• Strong analytical ability and passion for providing stellar customer service
• Comfortable asking for support, help, and guidance as needed