Certified Pharmacy Technician
Job Summary
As the first point of contact for pharmacy customers, the full-time remote Technical Assistance Center Operations Support Analyst will manage inbound support requests, troubleshoot Tier 1 issues related to pharmacy workflows, and educate users on system functionality.
Key responsibilities
- Receive and manage inbound support requests via phone, email, and Salesforce
- Investigate and resolve Tier 1 issues related to PioneerRx and pharmacy operational workflows
- Document case activity and contribute to knowledge base documentation and process improvements
Required qualifications
- Certified Pharmacy Technician (CPhT)
- Minimum 2 years of pharmacy experience (retail, specialty, outpatient, or health system)
- Working knowledge of prescription processing, third-party billing, and pharmacy workflow
- Experience with pharmacy management software
- Proficiency with Microsoft Office and web-based systems
Complete Job Description
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