Certified Pharmacy Technician

Job Summary

To support patient care through a centralized Patient Contact Center, the full-time Certified Pharmacy Technician will provide exceptional customer service for medication refill requests, ensuring timely processing and maintaining high patient satisfaction in a remote environment.

Key responsibilities

• Serve as the first point of contact for callers with medication refill requests, resolving issues or escalating as necessary
• Quickly and accurately enter prescription renewal requests into the EMR while adhering to established protocols
• Collaborate with care team members to promote quality patient care and satisfaction, addressing inquiries with empathy and professionalism

Required qualifications

• Active Certified Pharmacy Technician (CPhT) certification
• Current and unrestricted pharmacy license or required training/certification per state guidelines
• 3 years of experience in a pharmacy technician role
• Ability to communicate effectively with patients, family members, and facility staff
• Strong interpersonal and analytical skills, with the ability to work independently