Change Management Lead
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Job Summary
Leading change management initiatives, the full-time Change and Enablement Lead will ensure the adoption and sustainability of new ServiceNow processes by collaborating with stakeholders, creating training materials, and delivering training sessions, all while working remotely.
Key responsibilities
- Lead change management and enablement activities for ServiceNow process adoption
- Create tailored Quick Reference Guides and role-based process guidance for users
- Design and deliver Train-the-Trainer sessions to enhance organizational learning
Required qualifications
- Experience in leading change management and user adoption for ServiceNow implementations
- Proven ability to develop training materials and role-based guidance
- Experience in designing and delivering Train-the-Trainer programs
- Experience supporting operational transitions and knowledge transfer to client teams
Complete Job Description
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