Change Management Lead
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Job Summary
Providing operational leadership in a remote full-time capacity, the Change Management Lead will oversee the Change Enablement process, manage complex change reviews, and support Change Managers while ensuring compliance with governance requirements.
Key responsibilities
- Manage daily operations of Change Enablement review queues, adjusting priorities based on leadership direction
- Review and assess complex production changes for completeness, risk, and implementation readiness
- Provide coaching and training to Change Managers, enhancing team capability and ensuring consistent execution of processes
Required qualifications
- Bachelor's degree in a quantitative or business field or equivalent experience
- 5 - 7 years of related experience in IT Service Management
- ITIL 4 Foundation certification
- 3+ years of experience performing change management reviews in a large enterprise environment
- Proficiency with ServiceNow Change Management practices
Complete Job Description
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