Channels Performance Specialist

Job Summary

Managing and exceeding channel account health performance metrics, the remote Channels Performance Specialist will align with channel management and partners, optimize processes, and support item and listing strategies to enhance customer trust.

Key responsibilities

• Primary owner for managing and exceeding channel account health performance metrics
• Aligns and communicates with channel management and partners on account health progress and strategies
• Leads process optimization and initiatives that impact order health and customer satisfaction

Required qualifications

• Strong organizational skills and ability to manage multiple priorities simultaneously
• Basic analytical skills to analyze moderate-sized datasets for insights
• Understanding of major Microsoft applications and basic Excel navigation
• Strong knowledge of customer service processes and software systems interaction with channels
• Action-oriented with effective communication skills