Chargeback Analyst

Job Summary

Processing incoming fraud and non-fraud cardholder dispute cases, the full-time remote Chargeback Analyst I will research and resolve claims, manage chargebacks and funds recovery, and ensure compliance with card association and regulatory guidelines.

Key responsibilities

• Review and initiate resolutions for dispute inquiries from cardholders and credit unions
• Analyze fraud/dispute information and process chargebacks within established rules and timeframes
• Maintain accurate case files and generate necessary correspondence to ensure compliance

Required qualifications

• High School diploma or equivalent required
• Associate's degree in a related field or equivalent combination of education and experience preferred
• 1 year of customer service experience required
• 1 year of experience working in payments preferred
• General knowledge of card brand processing preferred