Chargeback Specialist
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Job Summary
Joining the Payments Risk Management Team, the full-time remote Chargeback Specialist will manage a guided caseload of customer disputes, ensuring timely communication and adherence to network regulations while protecting company revenue.
Key responsibilities
- Manage a small caseload of disputes, providing timely updates and clear communication to merchants
- Gather evidence and submit responses according to established checklists and workflows
- Oversee the timely submission of dispute responses and communicate outcomes to merchants
Required qualifications
- Entry-level position with a strong desire to learn about card network regulations (Visa, Mastercard, Discover, Amex)
- Exceptional organizational skills to prioritize and manage multiple disputes
- Strong written and verbal communication skills for effective merchant interactions
- Analytical mindset with the ability to investigate information and formulate solutions
- Familiarity with Salesforce for case management is preferred
Complete Job Description
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