Chat and Email Support Agent
Job Summary
Providing exceptional customer support, the full-time Chat and Email Support Agent will engage with clients through real-time chat and email communications, resolving inquiries and ensuring high-quality service in a remote environment.
Key responsibilities
- Respond to customer inquiries through chat and email promptly and accurately
- Diagnose and troubleshoot product or service issues, escalating complex cases when necessary
- Maintain detailed records of customer interactions and resolutions in the support system
Required qualifications
- Proven experience in customer support, preferably via chat and email channels
- High school diploma or equivalent; associate or bachelor's degree is a plus
- Basic technical aptitude to understand and troubleshoot software-related inquiries
- Familiarity with CRM or support ticket systems is a plus
- Previous experience in a SaaS or technology company is preferred but not required
Complete Job Description
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