Chief Customer Officer

Job Summary

Driving customer experience and service quality, the full-time Chief Customer Officer will oversee end-to-end customer implementations, manage delivery economics, and transform service operations in a remote-first environment.

Key responsibilities

• Own end-to-end customer implementations across suppliers, health systems, and payors, ensuring predictable timelines and quality
• Manage delivery economics, focusing on on-time and on-budget performance while linking implementation speed to revenue recognition
• Transform customer support and service quality to improve clinician retention and build a proactive service model

Required qualifications

• Proven experience in building operating cadences and delivery engines that perform predictably at scale
• Strategic foresight with the ability to anticipate constraints and operational challenges
• Experience in customer delivery, support, or client operations within a SaaS, network, or healthcare-technology business
• Demonstrated success in reducing churn and improving service metrics such as NPS and on-time delivery
• Ability to scale support and delivery through automation and AI as part of the operating model