Chief Customer Officer
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Job Summary
Leading the post-sale lifecycle, the full-time Chief Customer Officer will oversee Account Management, Customer Support, and the Network Operations Command Center to ensure customer retention and operational excellence in a remote-first environment.
Key responsibilities
- Design and scale a unified post-sale organization to support significant growth over the next four years
- Provide executive oversight for the Network Operations Command Center, ensuring high availability and incident response
- Manage customer support operations, integrating hardware troubleshooting and logistics to minimize downtime
Required qualifications
- 10+ years of senior leadership experience with a track record of scaling organizations beyond $100M+ ARR
- Demonstrated success in managing both commercial and technical teams under a unified structure
- Experience in the enterprise safety/security technology sectors is highly preferred
- Understanding of operational complexities in Hardware as a Service (HaaS) and Software as a Service (SaaS) environments
- Must be based in, or willing to relocate to, the Atlanta, GA metropolitan area
Complete Job Description
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