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Chief Operating Officer

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Location: Remote
Compensation: To Be Discussed
Reviewed: Wed, Oct 28, 2026
This job expires in: 30 days

Job Summary

Driving operational excellence and scalable growth, the full-time Chief Operating Officer will oversee Customer Service, Training Operations, Business Systems, and the Project Management Office, ensuring alignment with strategic priorities to deliver exceptional customer outcomes.

Key responsibilities
  • Lead day-to-day operations and develop strategies to improve efficiency and business performance
  • Provide oversight of Customer Service functions and establish service standards and performance metrics
  • Oversee training operations, ensuring quality and scalability while driving innovation within the organization
Required qualifications
  • Bachelor's degree in Business Administration, Operations Management, Organizational Leadership, or related field
  • 15+ years of progressive leadership experience, including executive-level operational leadership
  • Experience leading customer service, training operations, or enterprise operations functions
  • Demonstrated success in implementing enterprise systems and operational process improvements
  • Proven experience leading PMO functions and complex cross-functional initiatives

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