Chief Operating Officer
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Job Summary
Driving operational excellence and scalable growth, the full-time Chief Operating Officer will oversee Customer Service, Training Operations, Business Systems, and the Project Management Office, ensuring alignment with strategic priorities to deliver exceptional customer outcomes.
Key responsibilities
- Lead day-to-day operations and develop strategies to improve efficiency and business performance
- Provide oversight of Customer Service functions and establish service standards and performance metrics
- Oversee training operations, ensuring quality and scalability while driving innovation within the organization
Required qualifications
- Bachelor's degree in Business Administration, Operations Management, Organizational Leadership, or related field
- 15+ years of progressive leadership experience, including executive-level operational leadership
- Experience leading customer service, training operations, or enterprise operations functions
- Demonstrated success in implementing enterprise systems and operational process improvements
- Proven experience leading PMO functions and complex cross-functional initiatives
Complete Job Description
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