Child Account Success Representative
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Job Summary
Supporting the retention and growth of qualifying child accounts, the full-time Child Account Success Representative will provide proactive engagement and issue resolution while collaborating with internal stakeholders in a remote environment.
Key Responsibilities
- Acknowledge and resolve escalated customer requests, providing clear next steps and timelines
- Collaborate with parent account owners to support contract compliance and develop solutions for child accounts
- Document customer engagements in CRM, tracking trends and identifying business needs for improvement
Required Qualifications
- Experience in sales, customer support, or operational roles
- Familiarity with logistics and customer shipping workflows
- Proficiency in Microsoft Office products and experience with CRM platforms like Salesforce
- Ability to manage multiple tasks and prioritize effectively
- Bachelor's degree preferred; relevant experience may substitute
Complete Job Description
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