Child Support Call Center Agent
Job Summary
Working remotely as a full-time Child Support Call Center Agent, the candidate will manage inbound inquiries for the New Jersey Department of Human Services, providing accurate information regarding child support services while adhering to established procedures.
Key Responsibilities
- Respond to telephone inquiries and concerns, ensuring quality and integrity of calls
- Address questions related to child support payment histories and account details
- Gather information, research inquiries, and document customer calls accurately
Required Qualifications
- High School diploma or GED
- Two years of high-volume call center or customer service experience
- Experience with data entry and database documentation
- Own compatible equipment, including a PC with specific technical requirements
- Internet speed of at least 400 Mbps
Complete Job Description
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