Child Support Call Center Agent
Job Summary
Working remotely as a full-time Child Support Call Center Agent, the candidate will manage inbound calls for the New Jersey Department of Human Services, addressing inquiries related to child support services while ensuring quality and accuracy in responses.
Key Responsibilities
- Respond to telephone inquiries and concerns using approved procedures and guidelines
- Provide information on child support payment histories and account details
- Gather information, research inquiries, and document customer calls appropriately
Required Qualifications
- High School diploma or GED
- Two years of high-volume call center or customer service experience
- Experience with data entry and database documentation
- Own compatible computer equipment with specified technical requirements
- Internet speed of at least 400 Mbps
Complete Job Description
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