Child Support Call Center Agent
Job Summary
Working remotely in a full-time capacity, the Child Support Call Center Agent will manage inbound inquiries for the New Jersey Department of Human Services, addressing customer questions regarding child support services and account histories while ensuring compliance with established procedures.
Key Responsibilities
- Respond to telephone inquiries and concerns using approved procedures and guidelines
- Gather information, research, and resolve customer inquiries while documenting calls accurately
- Communicate available options for resolution and escalate calls as necessary
Required Qualifications
- High School diploma or GED
- 2 years of high-volume call center or customer service experience
- Computer system experience with data entry and database documentation knowledge
- Typing speed of at least 30 WPM
- Own compatible equipment, including a PC with specific hardware and software requirements
Complete Job Description
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