Child Support Call Center Agent
Job Summary
Working remotely in a full-time capacity, the Child Support Call Center Agent will manage inbound inquiries for the New Jersey Department of Human Services, addressing customer questions regarding child support services and account histories.
Key Responsibilities
- Respond to telephone inquiries and concerns using approved procedures while ensuring call quality and integrity
- Research and resolve customer inquiries, documenting calls accurately and professionally
- Communicate available services and options for resolution to customers promptly
Required Qualifications
- High School diploma or GED
- 2 years of high-volume call center or customer service experience
- Experience with data entry and database documentation
- Ability to type at least 30 words per minute
- Personal computer with specific technical requirements, including dual monitors and adequate internet speed
Complete Job Description
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