Child Support Call Center Agent
Job Summary
Working remotely on a full-time basis, the Child Support Call Center Agent will manage inbound calls for the New Jersey Department of Human Services, addressing customer inquiries regarding child support services and ensuring accurate information is provided.
Key Responsibilities
- Respond to telephone inquiries and concerns using approved procedures while maintaining call quality
- Provide information on child support payment history and account details
- Document customer interactions and resolve inquiries effectively
Required Qualifications
- High School diploma or GED
- Two years of high-volume call center or customer service experience
- Experience with data entry and database documentation
- Ability to type at least 30 words per minute
- Own compatible equipment, including a PC with specified technical requirements
Complete Job Description
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