Child Support Call Center Agent
Job Summary
Working remotely as a full-time Child Support Call Center Agent, the candidate will manage inbound inquiries for the New Jersey Department of Human Services, addressing customer questions related to child support services and ensuring accurate information is provided.
Key Responsibilities
- Respond to telephone inquiries and concerns while maintaining call quality and integrity
- Provide information on child support payment histories and account details
- Document customer calls and resolve inquiries through research and information gathering
Required Qualifications
- High School diploma or GED
- Two years of high-volume call center or customer service experience
- Proficiency in computer systems with data entry and database documentation knowledge
- Ability to type at least 30 words per minute
- Personal computer setup with specific technical requirements, including dual monitors and Windows 10 OS
Complete Job Description
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